VersaDoc: Accelerate the handling
of tickets and files
VersaDoc accelerates and improves the handling of existing case management solutions. With automatic file creation, prepared conversations, and detailed follow-up actions, the employee is given ample room for meaningful client conversations.
Next-gen case & ticket resolution
You have software for CRM, ticketing, routing, WFM, and knowledge management. And yet, it remains difficult to handle tickets quickly. That is a thing of the past. Now there is VersaDoc, the powerful case intelligence software from Qaitbay.
For which problems?
The SaaS solution helps organizations that recognize themselves in:
Who is VersaDoc for?
The solution has been specially developed for
1. Connect
Versadoc is integrated within the service environment and linked to all relevant information sources.
2. Upload
Add all your documents, emails, databases etc
3. Get an answer
Support staff quickly receive the correct answer to every question, and relevant curated answers are saved.
4. Learn
VersaDoc learns from previously given answers and continuously improves.
5. Analyze
Find gaps in information, analyze, use, and improve customer contact. Time and time again.
VersaDoc Functionality
While generative AI assistants (such as ChatGPT, Copilot, and Gemini) are primarily suited for ad-hoc interaction, VersaDoc offers a reliable, scalable, and secure solution for structured knowledge management based on your own documentation.
Generic AI assistant (ChatGPT, Copilot, etc.) | VersaDoc | |
|---|---|---|
Finding conflicting and missing information | – | |
Central management of own data | – | |
Suitable for thousands of your own files | – | |
Use information from databases | – | |
Information from emails | ||
Context aware | ||
Multimodal (in addition to text, also tables, images, diagrams, etc.) | – | |
Own files are not shared | – | |
Source references | ||
Prevents hallucinatory behavior | – | |
Answers only from our own sources | – | |
Curated Answers (FAQ) | – |
Download brochure VersaDoc
Want to read everything at your leisure? Then download the VersaDoc brochure here.
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