Next-gen Case & Ticket Resolution

Headache files? VersaDoc offers reliable and secure assistance with handling files, cases, and tickets.

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How does Qaitbay help
speed up file processing and reduce errors?

Qaitbay's VersaDoc is an intelligent AI layer built on top of existing customer contact and case environments. It adds intelligent knowledge management and innovative
support functionality that significantly reduces the average handling time.

Quick answer

VersaDoc searches all your tickets, files, emails, and databases.

Proactive assistance

Collected files and actions on a silver platter

Easy integration

Works with existing systems and workflows

Safe & compliant

GDPR-compliant. Data for training and personal use only.

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Qaitbay's Versadoc goes further where ticket and case systems stop

  • Provides answers based on 360° information (tickets, files, records, emails, websites, etc.)
  • Multimodal: In addition to text, also flowcharts, images, graphs, tables, and diagrams
  • Insight into conflicting and missing information
  • Answers from our own sources of information
  • Sovereign: Prevents data sharing with public AI models
  • Enriches content with context, metadata, and summaries
  • Proactively prepare possible follow-up actions
  • Can automatically handle processes where desired
How it works
Brochure

Case intelligence that ensures

24%

CSAT increase*

Significant increase in customer satisfaction through the use of Qaitbay's Versadoc

56%

shorter AHT*

Average 56% reduction in
average handling time

68%

lower cost per interaction*

The costs will decrease significantly.

* based on benchmark study “AI in Customer Service 2026”

Download brochure VersaDoc

Want to read everything at your leisure? Then download the VersaDoc brochure here.

VersaDoc Brochure

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